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PRIVACY POLICY

Terms of Use and Privacy Policy 27.08.2024

Introduction

This Privacy Policy for GETSMINE - FZCO (doing business as GetsMine) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Download and use our mobile application (GetsMine), or any other application of ours that links to this Privacy Policy

  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@getsmine.io.


SUMMARY OF KEY POINTS


What personal information do we process? When you visit, use, or navigate our Services, we may process personal information for the purpose of registering for the services offered through the Website or services linked to the Website, as well as any identifying information about the User that will be collected about how he will use the Website during its operation.


Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.


Do we collect any information from third parties? We do not collect any information from third parties.


How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the applicable law. 


How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.


What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. 

How do you exercise your rights? The easiest way to exercise your rights is by visiting https://customers.getsmine.io/requests, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.



1. WHAT INFORMATION DO WE COLLECT?


Personal information you disclose to us


We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.


Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • names

  • phone numbers

  • email addresses

  • usernames

  • passwords

  • billing addresses

  • contact or authentication data

E-commerce

Individuals conducting transactions with the Company, such as purchasing services or products, may be requested to furnish additional information. This may include personal and financial details necessary for processing these transactions. The Company gathers such information to the extent that it is deemed necessary or appropriate to fulfill the purpose of the visitor's interaction with the Company. The Company is committed to not disclosing personally-identifying information except as outlined below. The users retain the right to decline providing personally-identifying information, understanding that it might restrict their participation in certain website-related activities.



Application Data 

If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

  • Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.

  • Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.


All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.


Information automatically collected


In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.


We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.


Like many businesses, we also collect information through cookies and similar technologies. 


The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).

  • Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.


2. HOW DO WE PROCESS YOUR INFORMATION?


We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.


3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?


The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

  • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.

  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.


4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?


Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.


The categories of third parties we may share personal information with are as follows:

  • Payment Processors

  • Sales & Marketing Tools

  • Website Hosting Service Providers

  • Data Analytics Services


5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?


We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.


If you do not want to accept or activate cookies, you can block them at any time by changing the settings in your browser. Some cookies may expire when you close your browser or application, and others may be stored on your device or computer’s memory. At any time, you can delete cookies, even if you have them. It is suggested to do so only if you are convinced that you do not want the Site, the content that appears on it and the services offered through it to suit your preferences.
By agreeing to the terms of this Privacy Policy, you agree to the use of the described technologies and other technologies, as they may be from time to time, for similar purposes, including the use of information stored through them for the purpose of identifying and/or characterizing you according to them. If you do not agree, please update your device or browser settings according to your preferences as stated above.



We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.


Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.


Google Analytics


We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Google Display Network Impressions Reporting and Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settingsand Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.


6. HOW LONG DO WE KEEP YOUR INFORMATION?


We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this Policy will require us keeping your personal information for longer than the period of time in which users have an account with us.


When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


7. HOW DO WE KEEP YOUR INFORMATION SAFE?


We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.


8. DO WE COLLECT INFORMATION FROM MINORS?


We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@getsmine.io


9. WHAT ARE YOUR PRIVACY RIGHTS?


In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS Policy?" below.


We will consider and act upon any request in accordance with applicable data protection laws.

 

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authorityor UK data protection authority.


If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.


Withdrawing your consent:If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS Policy?" below.


However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.


Opting out of marketing and promotional communications:You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS Policy?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.


Account Information


If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.


If you have questions or comments about your privacy rights, you may email us at support@getsmine.io.


10. CONTROLS FOR DO-NOT-TRACK FEATURES


Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.


11. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?


Australia and New Zealand


We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020 (Privacy Act).


This Privacy Policy satisfies the Policy requirements defined in both Privacy Acts, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.


If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services, in particular:

  • offer you the products or services that you want

  • respond to or help with your requests

  • manage your account with us

  • confirm your identity and protect your account

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?"


12. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in or in connection with the GetsMine Service and in all accompanying documentation and in all parts and copies are exclusively vested and are the exclusive property of GETSMINE - FZCO and/or its subcontractors and/or licensors. “Intellectual property rights” means copyrights and related rights (including database, catalog and photo rights), patents, usage models, sample rights, trademarks, trade names, trade secrets, knowledge and any other form of intellectual property rights, whether registered or not.

These Terms of Service do not grant the User any intellectual property rights in GetsMine’s Service, and all rights not expressly granted in this Agreement are reserved for GetsMine and its subcontractors/ licensors.

The User undertakes not to damage the intellectual property of any other person, including with respect to the use of trade names, patents, copyrights, designs, knowledge, software code or any other intellectual property. The User alone shall be responsible for any such violation, as well as not to make such use which constitutes deception, eye theft, criminal offense or commercial wrongdoing.

These Terms of Use constitute a license to use the Site, which is a limited, revocable, personal, non-exclusive and non-transferable license. The License allows only fair and reasonable use, which does not violate legal provisions, and is made for the use of the Service only and not for any other purpose, all in accordance with these Terms of Use.

On this note, all content that appears on the Site, including the Site itself – without derogating from any other than trademarks, graphics found on the Site, models, drawings, photographs, maps, images, text, graphics and all that emerges herein (hereinafter: the “Information”) are protected by copyright laws of the United Arab Emirates, international treaties Copyright laws of other countries, and in any case belong to the Company or other third parties. In this totality, the use of information without express written and prior consent from the Company is a strictly prohibited use and will constitute a violation of the rights of the Company by you.

The User undertakes not to attempt to make any change to the Site, including damaging it in malicious ways and/or in such and other ways – given that the pest will be prosecuted under civil liability.

13. DO WE MAKE UPDATES TO THIS Policy?


We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a Policy of such changes or by directly sending you an email. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.


14. HOW CAN YOU CONTACT US?


If you have questions or comments about this Policy, you may email us at support@getsmine.io or contact us by post at:


GETSMINE - FZCO

Reg. No. 35380

IFZA Business Park, DDP, 35380 - 001, Dubai Siicon Oasis, Dubai, UAE

Dubai, Dubai 00000

United Arab Emirates


The interpretation and enforcement of these Regulations and/or any action or dispute arising from them shall be done in accordance with UAE law only and the competent court in UAE shall have sole jurisdiction.


15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?


Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: https://customers.getsmine.io/requests.